Product Exchanges or Returns: You can return any product within 30 days from date of shipment, EXCEPT: items which have been installed or used in any manner, or items which are special order such as custom color (ie: outdoor kitchens, color ranges, etc.). We do not accept returns on opened software, opened music, or opened movies; these items can only be exchanged for a replacement of the same item if the original item is defective.
On any return, the customer is responsible for shipping charges from us to the customer and again from the customer back to us. All returned items will be subject to all actual shipping fees to and from the customer, regardless of whether the entire amount of shipping was originally charged or not. If we sold or shipped you the wrong item, we will refund your entire amount.
All returns require previous communication with ShoppersChoice.com. Please do not simply ship items back. Items must be returned prepaid in resale condition with all documentation, hoses, etc. Contact us to schedule a return and check back with us several days after you have shipped it. We will not be held responsible for a refund if a follow up call is not made by the customer.
If an item is damaged, or if we sent the wrong item, we will pay for the return shipping, and we will get the correct item to you at no extra cost. If we shipped an incorrect item to you or if you recieved a damaged item, we apologize. Please call us toll free at 1-877-743-2269, and we will correct the situation. Notes on live plant orders:
* Given the proper care, flowers should last anywhere from 5-10 days. Iris will last 3 - 5 days.
* Our roses are only partially de-thorned. De-thorning damages the stems and severely inhibits the vase life of the roses. Removing the thorns can frequently cause lesions, which create an "air lock" in the stem and prevent the uptake of water.
* There are guard petals around the outside of a rose bud, which can be removed if damaged during shipping.
* Couriers will not telephone before delivery for plant shipments.
* We can replace or refund any orders that are delayed or diminished in quality due to: weather delays, missorts, mechanical delays, delivered by the courier to an address other than what was on the shipping label, etc for live plants ONLY.
* We are NOT held liable for: incorrectly submitted delivery information (by sender), delayed delivery due to recipient unavailable to sign for the package when a signature is requested by the sender, diminished product quality due to recipient not available at time of delivery (e.g. flowers were left on porch all day), delivery to a hospital, company, etc., where the package was delivered to the facility on the scheduled date but the companys internal delivery service failed, etc.
* If it is determined that compensation is due, we can replace the product or refund the order. Please notify us as to the replacement delivery date, and any changes to the card message or delivery address.