Eve's Addiction wants you to be a happy customer. We want you to be completely satisfied with the sterling silver jewelry that you receive from us, as we only sell high quality silver and cubic zirconia cz jewelry. We do understand that you may not like your purchase for some reason. You may return or exchange your silver jewelry within 30 days of purchase if you are not satisfied with it. The jewelry must be returned in its original condition for a refund or exchange. We do not accept returns or exchanges on personalized items or final sale clearance items. We do not require an RMA number for returns or exchanges. Please contact us with any questions or concerns you might have. Thanks for shopping with us!