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"We duplicated an order and was told that the dup. order could not be returned unless we notified cust. serv. of the descrepancy within 24hrs of the order. We did by email since cust. serv. is closed on Sat. We still have not received an RMA." |
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Date: 9/9/07 |
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"I tryed to cancel an item 12 hrs after my order was submitted to receive an email back that the item had been taken off- but to my surprise they still shipped and charged me for the item about a week and 1/2 later- I was not happy." |
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Date: 9/5/07 |
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"The item was no longer available. I have purchased items in the past and would buy again; although my son is now officially an adult." |
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Date: 3/11/07 |
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"I cant believe you actually want to know after the time i had........I will NEVER buy or try to buy from you EVER! If I could choose NO STARS wasnt an option. These items were NOT available but they were and still are on the website. BAD DEAL" |
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Date: 3/10/07 |
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"Don't order from them if you need item in a timely manner; it's been more than 2 weeks and I've now received 3 emails indicating the item has been shipped (not will ship) on 3 different and later dates. Allaboardtoys.com had item to me in 5 days." |
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Date: 11/27/06 |
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"I think it was terrible...I never got word that order was received and I e-mailed both sears and shop.com and found out from sears after inquirung that the item wasn't available. Terrible!" |
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Date: 10/22/06 |
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"I was called to say it was discontinued after placing the order. Hope it has been cancelled. Lots of effort to find product, lots of time and cancelled in the end!" |
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Date: 10/15/06 |
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"Merchandise was not available & I wasn't notified for over a week." |
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Date: 9/13/06 |
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"I still haven't gotten the rug yet. I am still waiting for it. Please hurry so I can rate it." |
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Date: 9/5/06 |
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"Wonderful experience. I received prompt communication and was very pleased with the merchandise. I would definitely internet shop again." |
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Date: 8/25/06 |
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"You advertised the bedding online as in stock. I waited a week only to find out you no longer carried the bedding. A suggestion..... take it off your online selections." |
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Date: 8/9/06 |
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"after the order confirmation from shop.com,i did not receive any contact.after one week,i called sears and was told the item would ship soon. then received a call that the order was cancelled.sears also held reserve on the payment 3 days after cancelling." |
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Date: 3/16/06 |
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"Great product- Fast Shipping- Highly recommended" |
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Date: 11/20/05 |
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"Good quality. Received the item quicker than anticipated" |
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Date: 3/17/05 |
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"Items were the quality we were expecting. On-line site was very easy to navigate and the pictures were nice and clear. Delivery was prompt and cost was reasonable. We would defintely buy from thme again." |
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Date: 3/14/05 |
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"I researched multiple product descriptions based on a google search and chose the Sears product based on price, color availability and product. The product arrived in a timely manner, and although not easy to put together I am pleased with the product." |
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Date: 6/1/04 |
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"I didn't receive my order status for two weeks. I wrote both to Catalog and Sears. I still haven't got any answer from Catalog. Sears told me my order was cancelled because they can't charge intl. credit cards. Why wasn't I told earlier?" |
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Date: 5/24/04 |
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"Was very pleased. Received items fast. Would definately order from again." |
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Date: 12/9/03 |
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"Order Number I rec'd was useless. Sears could not find/track my order. After numerous phone calls; rec'd 3-4 weeks later. Curtains did not look the same as catalog. Terrible customer service. No apology/compensation for inconvenience." |
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Date: 12/2/03 |
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"I was sent the wrong product, Then had to reorder the right product with another charge to my acct. ups was supposed to come back and pick up the wrong product,that sears sent within 10 days. It has now been 28 days!!!!" |
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Date: 10/9/03 |
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"The item was just as described the quality actually surpassed my expectation and the price is unbeatable. The shipping was a little high, but I can't complain I didn't have to leave my house to get such a great deal" |
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Date: 9/11/03 |
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"fine" |
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Date: 9/7/03 |
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"Ordered item did not come. After calling customer service we found out the item we thought we ordered was different than the item that was back ordered.We had to cancel our order." |
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Date: 6/6/03 |
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"I was decieved.I "assumed" that I was getting the trampoline and safety netting. When I ordered a separate safety netting price or discription was not there. If I had known that it was not what I was getting I would not have spent $500. at your store." |
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Date: 5/29/03 |
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"We are very sorry, but our order was canceled because the payment with our international Visa Card wasn`t accepted. Unfortunately, this is the only way for us to pay for international purchases, too bad!" |
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Date: 5/6/03 |
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"The experience with Sears was great. The service was good and the product is beautiful. I will definately purchase through them again!" |
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Date: 4/30/03 |
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"Will not order from this site again-Did not receive the order-rcvd 3 notifications of delivery delay-called to cancel the order-still no conf. of cancellation... would appreciate something in writing showing that this will not be charged to my ccard!" |
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Date: 4/8/03 |
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"I TRIED TO STOP THIS ORDER WITHIN THE 24 HOURS AND IT WAS UNABLE TO BE STOPPED. I WOULD LIKE TO RETURN PRODUCTS AND DO NOT EVEN NOW HOW TO DO SO! PLEASE LET ME KNOW HOW I CAN RETURN THESE ITEMS! THANK YOU." |
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Date: 4/8/03 |
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"good quality and good prices" |
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Date: 3/26/03 |
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"Good quality, shipping charges a little higher than most." |
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Date: 3/23/03 |
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"yes I would buy from catalog city again." |
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Date: 3/19/03 |
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