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"I have not received this item yet." |
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Date: 5/28/09 |
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"Couldn't confirm the color of the shelf with customer service because they couldn't find the order. Later, they did confirm the requested color information. And when they shipped that ####er, it was here before the email notifying me of the shipment!" |
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Date: 5/27/09 |
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"It was very hard to get through to customer service and when I finally did I was told the item was discontinued and would not be sent. They never took any steps to notify me of this themselves. I would never use them again." |
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Date: 5/15/09 |
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"Item was backordered but not represented as such on their site, plus they now say it's discontinued when it's not. However, timeliness of communication was good." |
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Date: 5/10/09 |
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"Item arrived fairly quickly, after a brief delay from the manufacturer, which was not the retailer's fault. May be purchasing again soon." |
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Date: 4/6/09 |
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"ordered item on March 23 today is April 5 it still has not shipped. called and was told it is not on backorder & would be shipped soon. no explanation to why it is taking so long. They charged me right away of course. Would not shop here again" |
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Date: 4/5/09 |
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"THEY SENT ME THE WRONG ITEM, THEM WANTED ME TO PAY FOR THE RETURN, RETURN SHIPPING AND ALSO A RESTOCKING FEE. FOR SOMETHING THEY DID!" |
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Date: 3/30/09 |
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"We ordered the nightstand for our sons bedroom and were very pleased with the quality and color. We were trying to match his bedroom set as best we could and the nightstand was a real nice match. It was just as the picture showed online." |
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Date: 3/2/09 |
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"Very fast shipping. Product is a reasonable price and excellent quality. Only problem is that a $10 rebate I was to receive in the form of a cert. is not here yet!" |
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Date: 2/8/09 |
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"I have still not received my item. Nobody answers when you call customer service. I check the status page of my order and it has been sitting in "Not shipped" for two weeks. This place is the worst, never shop here." |
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Date: 1/12/09 |
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"Had no problems ordering from Mercantila. Received order in a timely manner." |
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Date: 12/23/08 |
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"Great experience with this store. My item was priced great and shipped extremely fast. If you enter your correct email address you are sent status updates about your order. I'm glad I ignored all of the negative comments." |
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Date: 12/4/08 |
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"Not sure when the product will arrive, no response from Mercantila. I need to cancel this order!" |
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Date: 11/17/08 |
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"I have tried to contact this company. I have tried to verify my order. I tried to call...they DO NOT accept phone calls for internet orders. I have tried to email multiple times...they have not responded in 2 weeks! DO NOT ORDER FROM THIS COMPANY!!" |
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Date: 11/11/08 |
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"Name brand item described accurately. Received in reasonable time frame.Well packaged by manufacturer. I would return to Mercantila when considering another purchase of this type." |
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Date: 9/14/08 |
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"THESE PEOPLE HAVE NO IDEA WHAT THERE DOING, WHAT A HASSLE." |
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Date: 8/21/08 |
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"I am very disappointed with Mercantila. I have tried to contacted them through e-mail twice and they have not responded." |
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Date: 8/3/08 |
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"The product I purchased was of excellet quality, every thing I expected, It was delivered in a timly mannor and in very good condition, I wouldn't hesitate to purchase from this company again. Sincerely, Satisfied Customer" |
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Date: 6/1/08 |
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"It was a great experince." |
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Date: 3/31/08 |
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"Item came with several small chips in it. Never heard back from the company (Mercantila) about a credit. VERY disappointed in their lack of reply. Would not do business with them again." |
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Date: 2/6/08 |
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"very pleased with this merchant. price was lower than others and had free shipping. arrived within 8 days!" |
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Date: 1/15/08 |
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"The bed came sooner than I thought it would which was nice. They also gave me a chance to add other pieces although it would have been better if they were available on the site when I first ordered the bed, otherwise it was great." |
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Date: 12/5/07 |
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"Easy and fast shipping!" |
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Date: 11/27/07 |
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"GREAT shopping experience! Product was exactly as described and was delivered quickly." |
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Date: 9/3/07 |
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"It was easy to buy the item, yet not so easy to receive it!!! The customer service/support was like no other - when you were able to get through on the rare occassion, you were sent to India. Item also took twice as long to arrive as expected." |
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Date: 8/15/07 |
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"I was told the item I waned was on backorder without a ship date. Then I was told it came in and would ship that day. I have left 2 messages since and still have not received my merchandise or a call back! I am very disappointed!" |
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Date: 8/4/07 |
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"Said they'd price match bug have heard nothing from them since my e-mail." |
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Date: 7/31/07 |
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"I would buy products from this store again." |
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Date: 7/31/07 |
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"After two months, I still have not received my order and have had no answer to the phone when calling the company." |
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Date: 7/31/07 |
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"It's taking way too long for the cabinet to get here. We still don't have it, and have not been provided a convenient way to track it. No one's called us to give us any updates." |
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Date: 7/22/07 |
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"COMPLETELY UNSATISIFIED! THEY CANCELLED MY ORDER AND NEVER INFORMED ME. I WAS WAITING FOR THE CABINET AND CALLED TO SEE WHEN IT WOULD BE DELIVERED THREE WEEKS LATER I'M TOLD ITS CANCELLED WITHOUT ANY NOTIFICATION AT ALL. I EXTREMELY PISSED OFF WITH THEM-" |
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Date: 7/14/07 |
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