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"i have not recd my order as for some reason you have the wrong address...fed x has sent back....please resolve asap as delivery is already late" |
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Date: 7/31/09 |
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"Terrific selection of parts. The only problem is the way their customer service accesses orders. They need your e-mail address to find your order, and they have TWO different order systems, so it's confusing." |
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Date: 7/23/09 |
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"14 days have passed and still no delivery, when customer service says 3-7 business days.I will never buy from them again, and customer service was of no help. alo the shipping company is terrible. Buy from another company not Parts Train." |
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Date: 7/22/09 |
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"They sell quality parts but their online customer service needs work. I emailed shop.com to find out the status of my order and they replied back letting me know that auto parts train will responed to me promptly. I received an email 2 days later." |
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Date: 7/14/09 |
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"I still haven't received the part and they haven't contacted me after order confirmation. No order tracking, shipment date,etc." |
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Date: 7/10/09 |
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"I had a very hard time getting in touch with customer service when I receved the wrong part. and as of this date I am still trying to get my problem resolved!" |
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Date: 7/10/09 |
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"never recived any parts" |
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Date: 7/6/09 |
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"i had 2 reps hang up on me. I had been on hold for 90 minutes, It was not a good experience." |
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Date: 7/6/09 |
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"never got the part this company must be nothin but a scam........... no one will answer when i call the customer service number what a freakin joke......" |
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Date: 7/1/09 |
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"Item was never received. The shop send me order number but after 8 days money was refund without any explanations! pool services!" |
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Date: 6/24/09 |
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"i never even got my part. people were not very helpfull over the phone" |
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Date: 4/26/09 |
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"Thid is the second time ordering the same part and I have not yet received it!!!!" |
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Date: 4/6/09 |
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"This is second time I ordered from you and 2nd time I got wrong part and called a liar when I called. You will not refund all my money but hey no problem I'LL NEVER GET FROM YOU AGAIN!!!!!!!!!!" |
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Date: 2/25/09 |
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"its been over 2 weeks. and i still havent recieved the package. everytime i call for some odd reason they cant find my order number, and im stuck on hold for 30 min. very upset. buyer beware." |
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Date: 2/12/09 |
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"Accurate shipping and part as promised. Thanks!" |
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Date: 1/24/09 |
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"website a little weak in item description and order processing. everything else was outstanding" |
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Date: 1/23/09 |
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"when i purchase the item it showed it was in stock. Charged my credit card and after 4 days I was told you did not had the item, my money was refunded and then i had to order somewhere else and loose almost a week.!" |
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Date: 1/20/09 |
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"Part was exactly what I was looking for." |
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Date: 1/15/09 |
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"Parts arrived on time. Packaging was fine. No, I would not buy again - the product failed. It was engineered poorly. It did not match the OEM specs and it failed. AND, they could not locate my order when I called them to discuss." |
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Date: 12/22/08 |
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"The shipping costs should be shown earlier in the ordering process. The shipping was over four times the cost of the item! Then,a day later, (this took a couple hours of time to find the part), we get an email saying the part wasn't available! Not good" |
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Date: 11/18/08 |
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"Problem with my order, took longer to recive item. Customer service at parts train were very difficult to talk with they acted if i was lying about my order.One person stated they were not even familiar with shop.com. Item finally received after 16 days." |
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Date: 11/7/08 |
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"took two weeks to get parts, lost customer because had to wait so long" |
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Date: 10/29/08 |
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"14 days. Still have not received item." |
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Date: 10/24/08 |
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"after 5 days was sent email stating not in stock sorry" |
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Date: 10/20/08 |
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"would buy from again" |
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Date: 9/25/08 |
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"Did not receive part, customer service can not find order!" |
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Date: 9/17/08 |
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"they were very prompt , and the grille was the right one for my vehicle, thanks" |
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Date: 9/15/08 |
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"Received an email several days later that the part was unavailable. Received refund about 7 days later." |
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Date: 9/8/08 |
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"misleading advertisment,failing to let you know that the item that you order is no longer in stock,even though they still advertising it on their website, preventing you from using other website to buy what you look for." |
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Date: 8/29/08 |
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"It is poor business to let someone order through your website, get their personal info, confirm their purchase and then inform them a few days later that their order has been cancelled because you don't deliver to their country." |
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Date: 8/18/08 |
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"Highly recommend" |
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Date: 8/6/08 |
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