31120/1 - Triarch Ambassador 1-Light Wall Sconce

Lighting by Gregory strives to provide customers with the best customer experience on the web and offers a very convenient replacement and return policy. The details of the policy are listed below, and our dedicated customer service agents are always available to help at 1-800-807-1826.

• The customer must notify Lighting by Gregory of the product’s defect via email, within 15 days of delivery.  If you do not notify us about broken, damaged, or defective goods within 15 days of delivery, we cannot replace them free of charge. 
• We will confirm receipt of your notice within 24 hours on weekdays and 48 hours on weekends.  A customer service representative will provide you with instructions for returning the product using a Return Goods Authorization number.  Replacement requests will not be accepted without a Returns Good Authorization number.  
• Damaged, defective, or broken products must be received and inspected by a Lighting by Gregory representative or the manufacturer before a replacement is issued.   

Returning Products
Lighting by Gregory works to provide a hassle-free return process.

• The customer must notify Lighting by Gregory within 15 days of receipt of the delivery that they wish to return the product.  Returns cannot be accepted 15 or more days after delivery.  Customers must notify us via email. We will confirm receipt of your notice within 24 hours on weekdays and 48 hours on weekends.  A customer service representative will provide you with instructions for returning the returning the product using a Return Goods Authorization number.  Returns will not be accepted without a Return Goods Authorization number.
• The product must be in its original packaging, must not show signs of installation (no cut wires or scratches), and must be in resalable condition.
• The product’s price must be greater than $150.
• The product must not have been part of a custom order, have been purchased from our clearance section, or be discontinued. We also cannot return bulbs. Additionally, orders of 10 or more of the same product or orders of more than $2,000 cannot be returned.    
• Customers will be responsible for return shipping and a 25% restocking fee. 

• Adesso, House of Troy, JR Moder, Nulco, Robert Abbey, and Triarch will only accept returns that have manufacturer defect or damage.
• Hanover Lantern, Mica Lamp Company, and Vibia will replace broken products, but do not accept returns. All sales are final.
• Juno items that are priced under $200 cannot be returned
• Basic Source’s alabaster items
• Access Lighting products with CFL fixtures
• Justice Design’s special lamping items.