At Celebrate Express, every purchase is backed by our 100% satisfaction guarantee. If you are not satisfied with your purchase, simply return the item for a refund within 14 days from the time you received your order. Please follow the return steps on the back of the invoice that was included in your shipment. Refunds are for the cost of the merchandise only. Return shipping charges are not refundable. Any returns received used, with missing items, or without the original packaging or garment tag will not be credited. Please double-check that you have included all of the pieces and packaging prior to mailing your return to our warehouse. Be advised that there may be a 15% restocking fee for returned items. Non-Returnable Items: Wigs, facial hair, teeth, fangs, undergarments, hosiery, video tapes, DVDs, CDs, eyelashes and cosmetics must be returned in the original, unopened factory-sealed package. Personalized items cannot be returned unless they are incorrect due to manufacturer error. Please note: Costume styles are subject to change without notice, due to the manufacturer’s production. These changes, no matter how slight, are beyond our control. We apologize for any inconvenience this may cause. We will reflect any changes to the costumes in the web site descriptions and images as soon as we become aware of them. Thank you for your understanding with this issue. You may return your package to us using the mail carrier of your choice. We recommend using a carrier that provides a tracking number for your security. Once your return has been received, allow 2-3 weeks for your refund to be processed. All returns will be credited to the original form of payment. Please allow two billings cycles for your credit card refund to post to your account. To better serve our customers we utilize multiple warehouses. To ensure that your return is processed as quickly as possible please make sure to send your return to the correct address. Feel free to give us a call at 1-800-424-7843 if you’re unsure of which warehouse to send your return to. Please return Birthday products to: Attn: Returns Department 488 Gallimore Dairy Road, Suite D Greensboro, NC 27409 Please return Halloween products to: Attn: Returns Department 16205 West Small Road New Berlin, WI 53151 Exchanges: We do not accept exchanges by mail. If you need a different product or a different sized item or costume, you must place a new order for the needed replacement item(s) and return the item(s) you have already received. This is because the desired item could possibly be out of stock at the time we receive your return. To order a replacement item, please call our Customer Service Department at 1-800-424-7843.