Our products are 100% satisfaction guaranteed for 30 days*. If you are not completely satisfied with your order just call us for a return number (RMA) and we will credit back to you the purchase price of the merchandise immediately, minus any shipping charges, only when the following conditions are met: Request for RMA# is within 30 days of delivery date of merchandise RMA # has been issued from the WestPortStyle (800.889.0171) between 7am - 5pm PST or use our automated return tool. RMA # is clearly posted on the outside of the shipment packaging The returned item, and packaging, is in "brand new" condition The packaging is not damaged. (We will refuse all damaged packages from shippers) The return package has been postmarked and shipped within 32 days of delivery date of merchandise. Please thoroughly inspect the merchandise that you have received for any discrepancies or damage, and notify us within 30-days of any problems with your order Shipping charges will not be refunded and return shipping is the customer's responsibility unless the return is due to our error. For your protection, we recommend that you use UPS or Insured Parcel Post for shipment. Be sure to include the packing slip with your return, and wrap the package securely. For security reasons unidentifiable packages will be refused. Reshipment of refused packages will be charged to you at the current UPS shipping rate. All packages must be returned to: WestPortStyle.com Returns Dept. 2074 NW Aloclek Dr. Suite 423 Hillsboro, OR 97124 * No returns on: Items listed as personalized or engraveable Worn or damaged apparel Open candy or bubbles Opened music Film products No returns after 30 days of the delivery date. Orders that have any items with personalization such as engraving or embroidery cannot be cancelled at anytime. Once a personalized order has been placed we send it through for processing immediately and are unable to cancel these orders. We are not responsible for customer submitted misspellings; the order will be processed exactly how it is entered. We are also not responsible for orders where a customer has missed or failed to enter personalization information; that item will not be returnable.