allé Fine Jewelry offers a 100%, satisfaction guarantee so that you can return your product for any reason within 30 days of purchase for a full refund of the purchase price. We cannot accept returns after the 30-day period. You are responsible for return shipping costs. If you order an item as a gift, please open the package and inspect the contents within the 30-day period. Any special shipping and handling charges (such as Overnight, Saturday or International Shipping) are non-refundable. Worn, broken, damaged or altered items cannot be returned. If your item arrives defective, allé Fine Jewelry will refund your return shipping and handling charges and send you a replacement item immediately if that is your wish, or issue you a full credit. If a package/item arrives and is incorrect or damaged please save the original carton and packaging materials and call Customer Service. All returned jewelry is processed through our Quality Assurance Department to verify that items have not been worn, broken, damaged or altered. Credit is issued within approximately fifteen business days. Items that are special ordered in altered sizes (special length bracelets, non-standard ring sizes, etc.) are generally non-returnable. NOTE: On many of our more expensive items, we affix a security tag that must be cut off in order for the item to be worn appropriately after customer inspection to determine that they are satisfied with the style and quality of the item . ONCE THE SECURITY TAG IS REMOVED, THE ITEM CANNOT BE RETURNED. Returns need to be carefully packed and we recommend the original shipping boxes if possible. PLEASE NOTE: SOFT SIDED PACKAGING ALLOWS FOR EASY DAMAGE IN SHIPPING. ACCORDINGLY, WE CANNOT ACCEPT RETURNS THAT ARE SHIPPED IN ENVELOPES OR SOFT PACKAGING. ALL RETURNS MUST BE SHIPPED IN A CRUSH PROOF BOX TO PREVENT DAMAGE. FURTHER, THE RETURN SHIPPING LABEL MUST BE VISIBLE ON THE OUTSIDE OF THE BOX OR, FOR SECURITY REASONS, YOUR RETURN MAY BE REFUSED. Repack the item(s) in the orginal Jewlery Box, include all accessories and printed material. For your protection against loss during shipping, please make sure to insure your return package (with the US Postal Service, FedEx, UPS, etc.) for the full value of the product. Please ship to: Returns Department IRM/alle 5901 Sun Boulevard Suite 206 St. Petersburg, Florida 33715 EXCHANGES Item(s) that are returned for exchange will be shipped via Federal Express 2nd or Overnight upon request. Please note: There will be a shipping charge for re-shipping exchanged item(s). This charge is dependent upon the amount of the item and the Federal Express 2nd day or Overnight charge as requested. All exchanged items must be returned to us within the 30-day return period. Please ship to: Exchange Department IRM/alle 5901 Sun Boulevard Suite 206 St. Petersburg, Florida 33715 REPAIRS We can make most repairs to the jewelry purchased from alle Fine Jewelry. There is a charge for shipping the repaired item to you. Before sending merchandise in need of repair, please contact our Customer Service Department at (800) 310-4441.