Exchanges

For your convenience and faster service, phone in your exchange order and return the merchandise for a credit.

Please note items must also be returned within 30 days from the date of receipt.

Shipping/Handling charges are NON-REFUNDABLE.

Call our toll free no. 1-800-227-2235

Send your package including your invoice to:

Carabella
1 Carabella Ave
Hampton, VA 23630
Attn: Returns & Exchanges Dept.

Damaged In Shipment:

Hold merchandise and the package it came in. Contact the delivering carrier (UPS or Post Office) to arrange for an inspection and notify our Customer Service at 1-800-227-2235.

Incorrect Orders:

We apologize, if we sent you incorrect merchandise. You will be reimbursed for the cost of returning the package to us. You will not be charged for the shipping costs of replacement merchandise.

Returns

Should anything you purchase from Carabella fail to meet your expectations, please send your package to us via insured/prepaid US mail or UPS within 30 days of the date you received your merchandise. Please include invoice.

Your return will be refunded in the same payment manner as your original purchase. Any order returned after 30 days of received date will be issued a merchandise credit. Shipping/Handling charges are NON-REFUNDABLE.

Please send merchandise to the address displayed above.

Exchanges only if return is received in like new condition within 30 days from ship date. No Refunds, No sale adjustments.