General Merchandise Return Policy If you wish to return item(s) for refund or exchange please follow the instructions below. Credits and Exchanges may occur up to 30 days after the order is received. Items listed as NON-RETURNABLE may not be returned for exchange or credit unless it has been deemed Defective. To begin the Return Process, please email our Return Division through our Guest Services website at Funantics.info or contact us through Shop.com and we would be happy to assist. Defective Merchandise Replacement Policy There has been some cases involving defective merchandise coming from the manufacturer or items damaged in shipping. Any products deemed defective we will remedy and replace to your satisfaction. However, we must be notified within 24 hours of receiving the item(s) that is defective or damaged. You will need to return it to us before we can replace the item, and so you must request a Return Authorization Number. This number will allow you to exchange the item for a working product. You must contact Customer Service beforehand. We offer only exchanges of the same product or type on Defective Returns. The item must be inspected and deemed defective by our company before a replacement is sent out and we require that the item not be tampered with or taken apart to ensure proper testing and approval for any possible manufacturer defect submission from our own company. Shipping to us is your responsibility and if the item is deemed defective, the original shipping will be refunded for the item(s) in question. Please allow up to (2) two weeks once the item is received for processing (no cross shipping). All policies above are AGREED to by any of our customers or clients when an order is placed via any order method (i.e. Online, Mail, Fax, and Phone).