PC Universe Policies: You may return products that are purchased directly from PC Universe for a credit or refund of the purchase price paid, less shipping, handling and applicable restocking fees. Any return must be within the applicable return policy period and other requirements below. If you fail to return a product within the return period, then the product is considered accepted and not returnable.
Manufacturer and Publisher Policies: Most products sold by PC Universe are subject to a manufacturers' warranty. Please refer to the manufacturer or publisher's website or contact them for further assistance. If a situation extends beyond the manufacturer or publisher's service centers ability to resolve, contact an PC Universe Account Executive or PC Universe's Customer Service Department for further guidance. Generally, products re-sold by PC Universe are subject to the manufacturers' or publishers' warranty that may change based on their requirements. Most manufacturers offer a one year warranty on all new hardware. Some manufacturers and publishers, however, disallow returns. The following manufacturers of hardware (not all inclusive) are not returnable: Cisco, Hewlett Packard, IBM, APC, Lenovo & Sony. The following publishers of software (not all inclusive) are not returnable: Citrix, IBM Software, Surf Control & Borland.
Damaged Products: Refuse all damaged products upon original delivery attempt. If damaged products are accepted from the carrier, then note the damage on the carrier delivery record. Save the product and the original box and packaging. Contact Customer Service or your account executive within 5 days after receipt of shipment to arrange for a carrier inspection and a pick up of damaged products. Receipt of this information is necessary for PC Universe to file a damage claim with the freight carrier.
Order Discrepancies: Contact Customer Service within 5 days after receipt of shipment for all order discrepancies (shortages, mislabeled product or overages).
Defective/Dead on Arrival (DOA): Report DOAs to Customer Service within 10 days after receipt of the shipment. Some manufacturers and publishers require DOAs to be handled directly with the manufacturer and in those cases PC Universe will provide the contact information. All DOA returns must be 100% complete, contain ALL original boxes and packing material, have original UPC codes on the manufacturers packaging, contain all blank warranty cards, accessories and documentation provided by the manufacturer. Incomplete DOA returns will be subject to a minimum 50% restocking fee.
Hardware: Unless you have a separate written agreement with PC Universe, all hardware, accessories, peripherals, and parts may be returned if the packaging is unopened and still in its sealed package and returned within 30 days (if permitted by the manufacturer's return policy) from the date on the packing slip or invoice, whichever is sooner.
Software: Unless you have a separate written agreement with PC Universe, all software may be returned if the packaging is unopened and still in its sealed package or if the software was delivered electronically, has not be downloaded and returned within 30 days (if permitted by the publisher's return policy) from the date on the packing slip or invoice, whichever is sooner. There are no returns accepted for any software that has been opened or for multiple software licenses, unless the publisher authorizes the return.
Non Returnable Product: Please note the following products cannot be returned:
Discontinued items
Special order items
Items for which manufacturers will not accept returns
Custom configurations of systems
Open units, units which require re-boxing
Units in an unsuitable resale condition
Closeout, remanufactured and refurbished products
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