We offer a 30-day return policy on most items based on manufacturer return policies. After 30 days, the manufacturer's warranty process must be followed. Please see the specific product information page for the actual return policy. The customer is entitled to the manufacturer's warranty and we make no additional or independent warranty.
Certain products cannot be returned or exchanged under any circumstances. For example, all toner, software, TVs, memory products, and certain manufacturers including Sony, IBM, and JVC cannot be returned or exchanged. For these products, you must contact the manufacturer for any defect or exchange claims.
Our Return Policies are as follows:
Unopened: If your item is unopened and factory-sealed, you may return your item to us for a refund of the current product price.
Opened: If your item has been opened, but is not defective, you may return your item to us for a refund of the current product price less a 15% restocking fee.
Defective: If your item is defective, you have three options:
You may EXCHANGE your item for an IDENTICAL item at no cost,
You may EXCHANGE your item for a DIFFERENT item less a 15% restocking fee,
You may RETURN your item to us for a refund of the current product price less a 15% restocking fee.
PLEASE NOTE: Shipping and handling charges are non-refundable.
We reserve the right to refuse returns on certain merchandise. Absolutely no returns will be accepted 30 days after the invoice date of the product.
Deliveries that are REFUSED and returned to Digitally Unique are subject to a 15% Handling Fee plus return shipment charges. Shipping and Handling charges are not refundable.
All products returned MUST be 100 percent complete, containing ALL original boxes and packing materials, have original UPC codes on the manufacturer boxes, contain all manuals, blank warranty cards and other accessories, software and documentation provided by the manufacturer.
Please call our customer service number to request a Return Merchandise Authorization number.
Upon approval, Digitally Unique will send you an email with an RMA number and return instructions within five business days. NO returns of any type will be accepted without an RMA Number.
When credit is requested Digitally Unique will credit the same method payment used on the original order. Please allow a minimum of 10 business days after receipt of your shipment for your credit to be processed
Your shop consultant is Market America
