RedEnvelope is happy to replace a gift with another selection, or issue a gift card (for purchases made after 10/6) or refund according to our guarantee described above. To return or exchange an item, please follow these simple steps: Repack the gift in its original packaging, if possible, with the packing slip. Use the return label that was included in your box. Please be sure your Order ID is on the return label for fast processing. The return shipping address: RedEnvelope (your ORDER ID number) 4000 Creekside Pkwy, Suite A Lockbourne, OH 43137-9276. For your security, please return your gift with an insured courier (e.g., FedEx, UPS, USPS Parcel Post) and retain your receipt. RedEnvelope is not responsible for items damaged or lost in transit. If you are returning a gift because it is damaged or defective or you did not receive the product ordered, RedEnvelope will provide a prepaid USPS return label.
At RedEnvelope, we stand behind our products, our service and you, our customer. If, for any reason, you or your gift recipient is not fully satisfied with your gift, please do not hesitate to let us know and we will exchange it or issue a gift card (for purchases made after 10/6) or refund. (Please note that monogrammed and personalized gifts are not eligible for exchange or refund unless they are damaged. Flowers are not eligible for exchange or refund after 7 days and plants are not eligible for exchange or refund after 30 days. Additionally, we are unable to refund gift box or gift wrap charges and cannot accept them as a return.)