Our goal is that our customer be fully satisfied with the products and service that we offer. We ask that customers check all of the features and specifications of the products they are ordering before ordering.
Some of the Features that should be determined:
* Gas or Electric
* 110 Volts or 220 Volts
* Color of unit
* Height, Width, and Depth should match the space where the unit will be installed
* Height, Width, and Depth should also allow unit to fit through any necessary doorways upon delivery.
We will not take back any unit(s) that have been opened and/or taken out of the box. Please make sure you are ordering the correct item before placing your order. If you need assistance in ordering a product, or you need technical help, please call our sales staff at 1-800-499-8009 or email us at sales@rainbowappliance.com. If you need to return an item that was damaged, you must notify us within 7 days of receiving the unit. No returns will be accepted after that time period. There will be a 15% restocking fee on returned items or canceled orders, plus the shipping cost to get the item back to us. If you need to cancel an order, you must call us at 1-800-499-8009, so that we can deal with it as soon as possible. All Products come with a 1 year manufacturer warranty provided that you use it for the purpose set forth by the manufacturer. The manufacture will be responsible for all repairs associated with the product. Do not email us any cancellations. All special orders or orders that have a postmarked day cannot be cancelled. We do not accept returns on air conditioners. All sales of air conditioners and air-conditioner accessories are final.
Damages
When packaging our products for delivery, we do our best to minimize damages. There are times, however, that units will incur damages in transit. Therefore, it is very important that customers inspect items upon delivery. If you notice any dents or punctures on the package, please refuse the delivery or make note of the damages on the Bill of Lading and call customer service at 1-800-499-8009 or email us with pictures of the damages at cs@rainbowappliance.com, and we will take steps to get you a new unit in a timely fashion. If the unit was accepted and signed for and it turns out there were concealed damages, we will do everything in our power to repair the unit (if it is possible), or, if the service technician cannot repair the unit, we will send you a new one in a timely fashion. Customers have 7 days from date of delivery to notify us of any damages or malfunctions. All damaged returns must be in the original manufacturer’s box. If the box was discarded, we will not take back the merchandise.
We hope your experience shopping at Rainbow is a pleasant one, and we look forward to your repeat business.