ShopTronics.com is dedicated to providing our customers with the best service possible! We will continue to strive to make ShopTronics.com your first choice for the best products, lightning fast shipping, and superior customer service. We've partnered with world leaders in technology and security to provide you with an easy to use, fully interactive and secure on-line shopping experience.
Shipping
ShopTronics.com uses UPS carrier service exclusively for orders. Orders for products placed before 12:00pm (EST) will be shipped within 2 business days via UPS ground services. Delivery times are stated in business days, and do not include order processing times. UPS does not deliver on Saturdays, Sundays, or holidays. All orders must be shipped by designated carrier service (no will-call or pick-up) and deliveries will require signature for release. UPS Standard routinely delivered within 4-7 business days. All shipping prices are quoted in U.S. dollars. C.O.D. orders cannot be accepted. ShopTronics.com does NOT ship to PO boxes, APO/FPO. Overseas addresses please see the "International Orders" section. All items are shipped insured. Once your order has been shipped, you will receive confirmation by email including your tracking number and links to track your order on-line with UPS. We can not guarantee UPS delivery times and quoted delivery times are for guideline purposes. Freight costs are calculated based on UPS rates and reflect the total weight, dimensions, and distance of your order to your destination. The shipping charges will be calculated and displayed for you after you type in your shipping information. You will know the exact amount of shipping cost for your purchase before you enter your credit card info. In order to protect our customers from credit card fraud the billing & shipping address on your order form must exactly match the billing address to which your monthly credit card statement is mailed.
Customer Care
For order inquiries or assistance call us toll-free in the United States or Canada: 1.888.321.1110, Monday - Friday: 9:00am - 6:00pm Eastern Time, closed on major holidays. Please have the following information ready when calling: Your orer number, your billing and shipping information, product name(s) and item number(s). For technical assistance on our products if your product is not functioning properly or if you need help in hooking up your products, our product support group will be glad to assist you.
Contact Us
By phone call us toll-free in the United States or Canada: 1.888.321.1110, Monday - Friday: 9:00am - 6:00pm Eastern Time, Closed on major holidays.
Please have the following information ready when calling: your order number, your billing and shipping information, product name(s) and item number(s).
By fax in the United States or Canada: 1.888.771.1701.
By email at sales@shoptronics.com and one of our representatives will respond to you as soon as possible. Please have the following information included in your email: your order number, your billing and shipping information, product name(s) and item number(s).
