Delivery Method: All Delivery will be made by a shipper chosen by On The Web Marketing Group. If the customer specifies a delivery company, we will attempt to use that company. If for reasons of size, weight, timing, or any other reason determined by our shipping department, the package may and or will be shipped with a shipping company of the shipping department choosing. Delivery will be by the shippers normal delivery method. UPS for example will deliver to your door, if no one is home, and the shipper has a policy not to leave packages without a signature, you can reschedule but UPS and many other shippers will not set up an exact time to meet you at your door. Many oversize items (too large for UPS) will be sent via delivery truck that will only get the item to the 'sidewalk'. You will need to carry the item into your home. This is common in New York City and other areas with 'High Rise' buildings. The delivery companies will only give a time period which sometimes can be an entire day. You will have to make arrangements to receive the package or have someone at your home or business to receive the package. Please note that UPS and many other delivery companies charge a surcharge for Saturday deliveries and if you would like to arrange a Saturday delivery, please email for additional pricing. If a recipient is notified of a delivery date, and the recipient is not there to meet the shipper and accept the package, the recipient will be responsible for any and all 'redelivery' charges that may apply.

Outside of the 48 Contiguous U.S.: Any items shipped out of the continental 48 United States will require the customer to pay for any and all shipping of any replacement or missing parts regardless of cause. If it is necessary for damaged parts to be returned to On The Web Marketing Group, the shipping will be the responsibility of the customer.

Expedited Delivery: Any time specified shipping methods (example: overnight service) are only guaranteed to ship by the day agreed. We have no control and therefore make no promises or guarantees as to the delivery company performing as it promises.

Damage: If an item is received damaged, do not refuse the item. Determine the extent of the damage and note this with the delivery person and on the delivery invoice, then call or e-mail sales within 24 hours of receipt of the item. We will file any damage claims necessary and get the necessary replacement parts sent out to you ASAP. You are responsible to save the damaged items either until someone comes to pickup or inspect the damage, at our discretion. If you refuse the item, you will be responsible for the return shipping and the shipping of any replacement items (this will be the actual shipping cost, not the 15% fixed rate shipping) plus any cancellation fees as applicable under section titled 'cancellations'.

Can I cancel my order?: We fill all orders as quickly as possible as our customers simply won't accept anything less from us and rightfully so. Cancellations, therefore, simply are not possible. You of course, are still entitled to the our unconditional 30-day money back guarantee which begins the day that you receive your order. If the customer refuses the item at the time of delivery, actual shipping charges will also apply for the delivery and return of the merchandise. There is also 30% restocking/cancellation/processing fee for orders that are refused at time of delivery by the customer.

Do you have a catalog that you can send to me ?: Our web site is our full catalog. It contains all of the items that we sell. We do not have a traditional paper catalog available for distribution.

Am I buying real wood furniture?: The majority of our solid wood furniture is made from parawood which is an extremely hard wood similar to oak or rock maple. It is plantation grown in Asia. You probably have seen this wood in retail furniture stores right in the city where you live. It looks so much like oak or maple that many retailers find it easier not to tell you that it is parawood.

Who is the manufacturer of your items?: Our items are purchased through major manufacturers throughout the country. We have agreements with these manufacturers that we will not divulge the name or product ID's in exchange for allowing us to sell the items online for the low prices we charge. However, when you receive the products, they will show the vendors name on the box and will include any warranty offered from the manufacturer.

How do you warranty your products?: All of our items are guaranteed for 30 days (from the time the items are received) against defects in materials and workmanship.

What if I'm not satisfied with the product ?: If you receive an item that you are not happy with for any reason, you may return it for a full refund. To receive the refund, the item must be received in our warehouse within 30 days from the day you receive it. You will be refunded the full purchase price of the item less all shipping fees based on the actual shipping fee or fixed shipping fee, which ever is higher. Just send us an email to refunds@otwmg.com stating you would like to return an item and ask for a return merchandise authorization number.

Can I purchase chairs separately?: Most of our chairs are available separately and can be found under the heading of chairs. If you are looking for a chair that you have seen elsewhere on our site, and do not see it under the 'chairs' heading, please let us know and we will be happy to price it separately. Do you match prices from other websites?: We will be happy to match the price of any competitor online or off. We will need the item number, price and either the web site address or a faxed copy of the advertised price that we need to match. We will match the price for the cost of the item plus the cost of the shipping charged by the other company. All price matching must be requested before your order is placed; we will not be able to match prices after an order is placed.