We don't require an RA (Return Authorization).
Fill out the return form on the back of your packing slip and include the slip with your return. Make sure you send your return via an insured and trackable service such as UPS, FedEx, or Priority Mail with delivery confirmation. You'll want to be able to track the package if any questions arise. Return your item in an appropriate corrugated outer shipping carton (like we used to ship to you).
If you received a damaged or defective item, please contact us before proceeding.
Orders must be returned within 30 days of when you received your original shipment.
Food items cannot be returned.
Shipping charges are not refunded / reimbursed.
If our shipment to you is refused, or if it's returned to us because of an address error, etc., the cost of return shipping will be deducted from your refund.
Items from Alessi can only be returned if in Brand New, Unused, and Resellable condition.
Send Returns to:
Returns
Kitchen Kapers
1250 Marlkress Road
Cherry Hill, NJ 08003
Your shop consultant is Marybeth Berenz
