All returns require prior authorization by Electronics Expo. Call 1.888.707.EXPO for a RA# during our business hours of Mon-Fri from 9am-9pm EST, Sat & Sun 10am-7pm EST OR email amazonhelp@electronics-expo.com with your request & what is wrong with the unit. Any item returned without an RA# clearly written on the outer double box will be refused. Please choose only one of the options. Both calling and emailing may delay the return process.
Return Of Defective Items
Defective merchandise may be returned within 30 days of purchase date. All returns require an RA#. We will email you a UPS return label you can print, tape to your package and then take to your local UPS drop off center. Please include a detailed written description of the defect and how to replicate the problem. Once the item has arrived at our return center, it will be bench tested by a factory-trained technician together with the detailed description you provided us of what is wrong with the item. We will send out a replacement unit or issue you a credit refund. Merchandise found to be non-defective will be subject to a 20% restocking fee. Additional fees may be assessed for missing factory supplied hardware & packaging, where there is excessive wear & tear or damaged packaging.
Return Of New Unwanted Items*
You may return any* new, unopened factory-sealed merchandise within 30 days of your purchase date.You will be issued a full credit by Amazon less actual shipping charges.You will not be issued a credit for the actual shipping costs.You must ship this item back to us on your own via UPS Ground Insured. Please email amazonhelp@electronics-expo.com with the tracking number after you have shipped it.
*Non-Returnable Items
- TV's larger than 20 inches
- Front Projectors
- Audio/Video Stands/Furniture
- Satellite receivers
- Any product with a service activation feature
- Items having their UPC Labels or Bar Codes cut or removed
- Physical damaged items after being signed for in good condition
Packaging Your Return
Returned merchandise must include all factory packaging and supplied accessories in its original carton with all UPC & Bar Codes intact. Incomplete returns will receive a reduced credit reflecting any missing accessories. All merchandise returned MUST be double boxed with NO writing on the manufacturer's box. Your RA# must be displayed prominently on the outside your shipping box, NOT the manufacturer's box.
Return Shipping Costs
You are responsible for shipping any return product to the Electronics Expo return warehouse. In the event you are exchanging a defective product for a new product, Electronics Expo will provide & pay the outbound shipping costs for replacement merchandise. Returned merchandise must arrive no later than 10 days after we provide you with a Return Authorization Number. Any items that were part of any free or reduced shipping promotion will be assessed actual shipping costs. Please Note: Customers will receive less than a full credit on any merchandise returned to Electronics Expo as refused or undeliverable (excluding freight carrier damaged goods) due to the actual shipping costs incurred by Electronics Expo. You will not be refunded the to & from actual shipping charges plus a 20% restocking fee.
Returns meeting the conditions outlined above will be processed within 7-9 business days following receipt. Processing may be slightly extended during peak business periods.
Ship Returns to:
Electronics-Expo.com
Attn: Web Returns
RA#
70 Demarest Drive
Wayne, NJ 07470
Your shop consultant is Marybeth Berenz
