We want you to be fully satisfied with every item that you purchase from www.acehardware.com. If you are not satisfied with an item that you have purchased (excluding Gift Cards), you may return the item within 30 days of delivery for in-store credit, minus the shipping, handling, or other charges. Please refer to our Return Instructions for more information about returning a purchase.
The item must be returned in good condition, in original boxes (whenever possible), and with all paperwork, parts and accessories to insure full credit. After 30 days, please contact the manufacturer directly.
Returning an Item
We recommend that you make returns of online purchases to an Ace Hardware retail store near you. If you do not have an Ace Hardware retail store near you, please contact a Customer Service Specialist by calling 1-866-290-5334 for complete return instructions.
Product Warranties
Many of the items that are sold on www.acehardware.com come with a manufacturer's warranty. For additional information on the manufacturer's warranty for a specific product, contact the manufacturer directly.
Credit
If you purchase online merchandise from www.acehardware.com and return it to an Ace retail store you will receive in-store credit in the form of an Ace Hardware Merchandise Return card. If you do not have an Ace Hardware retail store near you, please contact a Customer Service Specialist by calling 1-866-290-5334 for complete return instructions.
