Guarantee, Cancellations and Returns
Buy with confidence! Our holiday returns timeframe is extended to January 15, 2009 or 30 days from the date of purchase, whichever is longer. All other terms apply.
All items carry a 30-day money-back guarantee. The item must be in new, unused, untested condition with all materials. Please notify us by email of your desire to return an item. We will mail shipping instructions and a return authorization number and instructions. The returned item must be in the original box with all paperwork. The item must be unused and untested. We will issue refunds for the product only. The customer will incur the expense of all shipping charges, even if the order was sent with freight allowed (Free shipping). No refunds will be given for products that can't be sold as new.
Custom orders are not returnable, including but not limited to John Boos, Grande Epicure, Michael Scott and Home Styles (if the description mentions special order or allow time for receipt, etc..). After 30 days, items are covered by the manufacturer's standard warranty.
Clearance Items Items in the clearance section, or marked clearance, discontinued or closeout are not returnable, all sales on clearance items are final.
Returns require a Return Authorization (RA) number. Items returned without an RA number will be refused RA#s are good for 30 days only. The item must be received by us within 30 days of the issuance of the RA. Additional RAs will not be created if this timeframe lapses.
Damaged Items
If a package arrives damaged, save all packing materials and contact us immediately. We must be notified within 7 days of receipt. We are not responsible for items reported beyond this timeframe If you are unhappy in any way, email us and we'll try to make things right. We can't help if we don't know about the problem.
Your shop consultant is Knights Sales
