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RETURN POLICY Please check your order upon receipt. Damages and shortages must be reported to Jeffers immediately so that a Customer Service Rep can correct any problems. For damaged items, you must save all packing material and items for inspection. A Customer Service Rep will contact the delivering carrier immediately on your behalf. Please contact your Jeffers Customer Service Rep at 1-800-533-3377 if you have any questions or need assistance. JEFFERS SATISFACTION GUARANTEE Your business is appreciated. If you are not completely satisfied with an item, simply return it in its original, unused condition within 30 days of receipt along with the original invoice and it will be refunded, replaced, or exchanged for you. This does not include shipping and handling charges. Personalized, monogrammed or custom items are not returnable and the customer must either fax, e-mail or mail verification for these items to guarantee accuracy. Bits, books, videos, CD's, DVD's and vaccines are not returnable. Items that have been previously replaced because they were defective, damaged or incorrect are not returnable. Saddles, blankets, sheets and saddle pads are returnable within 10 days - See Below for more. Items showing signs of use are subject to a 20% restocking fee. Drop-Ship items are not returnable, check with a Customer Service Rep before ordering these items. Prices are subject to change without notice. Because of the possibility of typographical or human error, Jeffers disclaims responsibility for errors. Jeffers also disclaims responsibility for the use or misuse of products and the methods of use described in this catalog. The manufacturers label should always be followed. NO Jeffers employee is authorized to recommend any deviation from label usage. Comments and statements regarding products in this catalog are intended to be correct and accurate, but the customer should be guided solely by their own judgment and opinion coupled with professional veterinary advice which should be sought in animal health matters. Please contact your Jeffers Customer Service Rep at 1-800-533-3377 if you have questions or need assistance. --The Jeffers Family Electronic Training Equipment and Collars: Electronic Training Equipment and Collars may be returned only if defective or if they are returned within 30 days of purchase in new and unused condition. Clippers and Blades: If defective, Clippers may be returned to Jeffers within 30 days of purchase in new and unused condition. After 30 days have passed, clippers must be sent to an authorized clipper repair center. Saddles, Pads, Sheets and Blankets: Your enjoyment of riding is the ultimate goal. A saddle should fit both horse and rider. If you are not completely satisfied with your saddle purchase, you are allowed 10 days, upon receipt of your saddle for notification of return if the saddle does not fit horse or rider so that your account can be noted. This same policy applies to blankets, sheets and saddle pads. You must return items immediately, unused for exchange or refund. Full credit will be given if these items show no signs of wear or use and are absolutely clean. It is recommended that you use a bed sheet to insure that no hair or dirt is transferred. Ripped or torn items are not returnable. Items that cannot be sold as "NEW" are subject to a 20% restocking fee. It is the responsibility of the customer to pay all return shipping charges. NOTE: A full refund does not include shipping/freight charges. Please contact your Jeffers Customer Service Rep at 1-800-533-3377 if you have any questions or need assistance. Books/Videos: Videos/DVDs may only be returned if in the original, unopened package. If there is a problem with your video/DVD quality, we can exchange it for the same title. No refunds will be given on books or opened videos/DVDs. To inquire about your order or for help with a return, you can reach us by calling 1-800-533-3377, by email at customerservice@jefferspet.com, or via our Live Customer Service Center, accessible Monday - Friday from 8am to 4pm CT.