Please note that all purchases are final.

Some products are not returnable under any circumstances - please see the important exceptions outlined below.

Unauthorized or Refused Returns

eCOST.com will not accept unauthorized returns or exchanges. Packages without a Return Authorization Number will be refused upon return to our warehouse. eCOST.com will impose a 15% restocking fee plus any applicable shipping and handling charges for refused shipments by the customer. Additional charges may apply if the merchandise is not returned in 100% complete condition in the original, unopened packaging.

If you desire to cancel an order, please follow the directions outlined in our Order Cancellations section.

Defective Returns

Defective returns will be accepted for exchange or repair, at our discretion, within 30 days from the shipment date. No refunds or credit will be granted after 30 days, the terms of the manufacturer’s warranty apply. Please contact the manufacturer directly. (Please see important exceptions listed below).

A product must be diagnosed "defective" by a member of the Technical Support Staff at the manufacturer. You can get a list of manufacturer phone numbers by clicking here. Once it has been diagnosed, please ask for a case number and contact our customer service department for a return authorization number.

Any return found to be non-defective, once our warehouse has inspected it, is subject to a restocking fee of 15% and all non-product-related fees (shipping and handling fees) are not refundable.

Software

Defective software products may be exchanged for the same title only. Non-defective software that has been opened is not returnable under any circumstances unless the manufacturer offers a Money Back Guarantee (MBG). In this instance, please directly contact the manufacturer of the software title. All software is subject to license agreements or terms established by the software publisher. Be sure to read and agree to the license before using the software.

Special Return Policy for Reconditioned Products

Reconditioned Defective Returns will be accepted for exchange or repair, at our discretion, within 14 days from the shipment date. No refunds or credit will be granted after 14 days, the terms of the manufacturer’s warranty apply. Please contact the manufacturer directly. These products have been previously sold and returned, reconditioned by an Authorized Service Dealer and repackaged for selling purposes. eCOST.com cannot guarantee that these products come with all original accessories and software.

Money-back Guarantees

eCOST.com does not offer a money-back guarantee on any product.

Return Procedures

Procedure

Please call Toll Free at 877-888-COST (2678) to obtain a Return Authorization (RA) number before shipping your product. NO returns of any type will be accepted without a RA number. RA numbers are valid for 10 business days after issue and must be received in our warehouse within 30 days from the date of the invoice. Any returns will be refunded the lower of either the purchase price or current product price.
For faster service, please have the following information on hand when calling for an RA number: customer name, invoice/order number, Item number and serial number (if applicable), and nature of the problem.
Your RA number(s) must appear clearly on the shipping label on the outside of the return shipment. An RA label has been provided on the back of your order for your convenience. Fill it out and tape it on the box you are returning. Please do not mark the box itself in any other way.
We are not responsible for lost or stolen packages. All authorized returns must include a shipment tracking number. Subsequent to an approval authorization, a credit to an account or issuance of a check may take up to 30 days.
Returns must be 100% complete, in original and resalable condition, with all original boxes and packing materials, have original UPC codes on the manufacturer boxes, contain all manuals, registration card(s), software, cabling and accessories. We reserve the right to refuse a return on any product that does not meet these requirements.

Unopened/Unmarked Packages Please notify the eCOST.com Customer Service or Sales Specialist that the package has not been opened. If the order file shows that you are returning an unopened package, our warehouse will charge a 50% restocking fee if the item is returned opened.
The Customer is responsible for shipping and handling charges on all returned items.

eCOST.com strongly recommends that you fully insure your return shipment in case it is lost or damaged and use a carrier that can provide you with proof of delivery for your protection.