Orders for Special Order, Firm Sale, and Print On Demand items cannot be cancelled once placed.
Items can be returned for credit or refund within 14 days of receipt, provided they are in prime, re-saleable condition. However, we do not accept returns of items that are listed as Special Order, Firm Sale, or Print On Demand unless they are faulty, damaged or incorrectly shipped.
We will provide a full refund, including return postage cost, for items returned to us due to fault, damage, or incorrect shipping. For unwanted items, subject to the above terms, we will refund the original cost of the item(s), and if returned within 7 days of receipt the original delivery cost will be refunded too.
We cannot accept any returned items where the seal on the CD or disk container (if included with the item) has been broken unless the item is faulty.
Returned items remain the property and responsibility of the customer until they arrive at our warehouse, we are unable to take responsibility for any damage incurred due to inadequate packaging before the goods arrive at our offices. Please ensure that you obtain a proof of posting from the Post Office for the parcel.