Most of our products are backed by our Hassle Free Returns guarantee and fall under our 14 Day Return Policy. These products may be returned within 14 days from the date of delivery. Refunds are for the cost of the merchandise only and do not include shipping and handling charges. Any return received with missing items or without original packaging will not be credited.
The following items are NEVER returnable:
- Special Order Items - including all Mascots
- Props that require special delivery
- Any item that has been worn, used or altered
The following items are ONLY returnable if they are in their unopened, original packaging. Items must not have been worn, used or altered in any way.
- Undergarments, socks and stockings
- Shoes & Boots (Does not apply to shoe covers, boot tops, or costume shoes designed for indoor use only or one time wear)
- CD's
- Wigs, beards, facial hair or any other artificial hair
- Prosthetics, fangs or any other fake teeth
- Cosmetics
- Party Supplies
To initiate a return for Domestic/Canadian Orders,please contact customer service at 1-800-459-2969.
All web initiated requests will receive an automatic confirmation followed by an email confirmation. If you do not receive an email confirmation the security on your computer is not allowing us in. Please contact us at 1-800-459-2969 Monday through Friday between the hours of 9am-5pm CDT.
If you choose to call or email us about your return, please provide the following information:
- Your email address
- Your order number
- A brief description of the problem
- Any item damage or shortage, if applicable
We generally process returns within a week of receiving the product back. During the Halloween season this process may take up to 4 weeks.
Please note:
- Any item returned that falls outside our normal return guidelines is subject to a minimum 15% handling charge. Please double-check that you have included all of the costume and packaging prior to mailing your return to our warehouse. This includes unauthorized refused packages.
- There is a minimum 15% restocking fee, if more than 5 of one item is ordered and subsequently returned.
If you need a different size or costume, you must place a new order for the needed replacement item(s) and return the item(s) you have already received. This is because the desired item maybe out of stock by the time we receive your return and to ensure the fastest delivery of your replacement item(s). All appropriate policies apply to all returned items.
If there is a problem with your order or if you still need help, please contact us.
E-Mail:
Contact Customer Care
Our goal is to answer all email inquiries within 24-48 hours.
Phone:
1-800-459-2969 (U.S. Only)
1-262-901-2300 (Outside the U.S.)
Hours:
9am-5pm Monday-Friday
(Central Daylight Time)
Fax:
262-901-3100
Mail:
BuyCostumes.com
16205 W. Small Road
New Berlin, WI 53151
