AJ Madison maintains a very customer friendly return policy. Please review the following guidelines and policies. Our Goal: 100% Customer Satisfaction. If for any reason you are unhappy with a product purchased from AJ Madison, you may return it within the applicable time frame by following the guidelines below. If you have any other questions, please call us toll free at 800-570-7804 between the hours of 9:00 AM and 4:00 PM Eastern Time. We will insure that you are ultimately 100% satisfied with your purchase. General Return Notes and Policies -In the event of a return, you must contact customer service receive a return merchandise authorization number (RMA). -You must contact us within 48 hours of receiving your merchandise if your product is damaged or does not meet your needs. -After signing for and accepting your merchandise, you are responsible for all damage claims. -AJ Madison reserves the right to refuse all returns. -All returns are subject to a 15% restocking fee. -Returned products will not be accepted unless they are in brand new condition with all packaging, product literature, and blank warranty cards enclosed in the exact condition in which you received them. -Shipping and handling charges to and from our warehouse are not refundable. -We do not accept returns on air conditioners and some specially ordered products due to customer error. Please be sure to read all specifications regarding merchandise before purchase and call us with any questions or concerns prior to placing your order.