Your continued satisfaction with the GoCollect community is our number one concern. If for any reason you wish to return an item that you have purchased within 30 days of the shipment date, please follow the below instructions for U.S. customers. International customers, please contact Customer Service at support@gocollect.com. 1. Use the original carton and packing material if possible. 2. Address the package to the shipped from location listed on the packing slip. 3. Indicate on the packing slip the item and quantity being returned, and a brief explanation why you are returning the merchandise. 4. Include documentation supporting any return shipping charges. 5. Place the packing slip inside the carton and seal the carton with appropriate packaging tape. Packages must be returned via 'UPS Ground' or 'the U.S. Post Office Parcel Post with Delivery Confirmation'. Please be sure to retain the tracking number for all boxes in case the shipment must be traced. Collect shipments will be refused and returned to sender. Following receipt of the merchandise at the warehouse, your return will be posted to your account on the GoCollect.com website and credit will be issued to the credit card on which the original purchase was made. Damaged Merchandise? In the event that your purchase was damaged in transit please follow the instructions which are included with your shipment. Damage claims must be reported to us within 14 days of shipment date. If we may be of any further assistance please drop us a line at support@gocollect.com. Please include your order number in all correspondence. Note: As much as we would like to reimburse for all return freight charges, it is our policy only to do so if such charges were incurred due to an error on our part. All other freight charges will be at the customer's expense and will not be reimbursed.