If the items is damaged or defective, please call us for instructions. Damage claims must be filed within 7 days of receipt of goods. Claims for defective items must be made within 30 days of receipt of goods. Normal wear is not considered a defect.
If the item shipped separately to you by our vendor (Drop Ship Item), please call for instruction. Shipped Separately items have a 90 day return period.
If for any reason you are not satisfied with your purchase, simply return it withine 90 days and we will refund the item price or replace the product free of charge. Returmed items should be in original condition. Wrap the return securely in a sturdy box using strong packaging tape. If possible, use the original shipping carton and include your invoice copy. Be sure to use sufficient postage. Retain your postal and insurance receipts. Normal time to process is 10-14 days upon receipt of package.
When returning any part of your order, please print and complete this form, located at http://www.shopirish.com/info/answers/RTPolicy.doc and enclose with your shipment. Carefully secure the package and the merchandise to prevent damage in transit. When proof of purchase is not available, we refund the most recent price charged for the item in the form of a Gift Certificate. Send package to:
Creative Irish Gifts
10200 Wellman Road
Streetsboro, OH 44241-1620
Please insure your return for the full value and retain all of your postal and insurance receipts. A traceable method of shipping must be used. Any taxes you paid will be refunded. Gift wrapping is not refundable. We do not refund shipping or handling fees unless the return is a result of an error we made or if the item was damaged or defective. WE WILL NOT CREDIT SHIPPING COSTS THAT EXCEED THE ORIGINAL ORDER'S SHIPPING CHARGES: DO NOT SEND YOUR RETURN VIA AN EXPRESS SERVICE. YOUR PACKAGING FEES ARE NOT REIMBURSABLE.
Your shop consultant is JIANQIONG WU
