Al Roker's BBQ Book

In order for a return to be covered by our 100% Satisfaction Guarantee, items must be:
Returned in it's original packaging as shipped,
Attached with the original receipt,
Product CAN NOT be used, and Customer must obtain a valid RMA before sending the return.

On any return, the customer is responsible for all shipping charges, including any costs incurred in getting the product both to and from the customer, regardless of whether shipping was originally charged or not. If we sold or shipped you the wrong item, we will refund your entire amount.

All returns require previous communication with ShoppersChoice.com and a valid RMA (Return Merchandise Authorization) Number. Please do not simply ship items back. Items must be returned prepaid in resaleable condition with all documentation, hoses, etc. Contact us to schedule a return and check back with us several days after you have shipped it. We will not be held responsible for a refund if a follow up call is not made by the customer.

If an item is damaged upon arrival, or if we sent the wrong item, we will pay for the return shipping, and we will get the correct item to you at no extra cost. Customer must notify us within (3) days of receipt of any shipping damages. Customer is responible for any damage to the product when shipping back to us. Please call us toll free at 1-877-743-2269 to report this issue and we will glady help you out.

The 100% Satisfaction Guarantee IS NOT covered if: Item has been installed or used in any manner, or items which are special ordered such as custom color (ie: outdoor kitchens, color ranges, etc.)
Item is opened software, opened music, or opened movies; these items can only be exchanged for a replacement of the same item if the original item is defective.
Item contains partial case packs. (bundles)