We reserve the right to refuse any and all returns. Returns must carry a Return Authorization Number.
1.Opened merchandise will be refused unless defective. 'Defective' pertains to playability of a Pocket Song or Music Minus One cassette or CD only. Song Keys not in your range are not a product defect. Refer to website information or our comprehensive printed catalogue for key information . When making a return, you must call our customer service department for a Return Authorization number which must appear in large print on the returning package. Packages not having an assigned RA Number will be refused.
2. 'Defective' Pocket Songs or Music Minus One returns are permitted in exchange for product of equal value only. Please indicate in detail the 'defective problem' on the packing slip, with your return. Indicate song title, or band on the CD so we can locate the problem being reported. Defective returns will only be accepted within fifteen (15) business days of invoice date. Paid invoice or copy directly from Pocket Songs must accompany the return item as proof of purchase. Shipping and handling charges will not be refunded.
3. If a wrong item has been ordered, we will accept on a one-time basis only, the returned product in exchange for the correct item. Opened items (Shrink wrap removed) will be refused. Item to be returned within fifteen (15) business days of invoice date. Paid copy of invoice from Pocket Songs must accompany the returned item as proof of purchase. Shipping and handling charges will not be refunded.
4. Although no refunds for merchandise will be made, credit will be issued for future purchases of Pocket Songs or Music Minus One product.
It is not our intent to have a discontented customer. The ease with which albums can be copied requires this stringent returns policy. Freight costs for all exchanges and returns are the responsibility of the customer.
Thank you for your cooperation.
Your shop consultant is AMALIA DIMARINO
