SHOP.COM is your advocate and stands behind every purchase you make through our universal shopping cart, so you can shop in complete confidence.Auto Parts Train is one of our valued partner stores and you can contact them by:
All returns have to be issued a Return Goods Authorization (RGA) number and are subject to a 20% restocking fee. Shipping is non-refundable. To request an RGA, please contact us at (888) 251-1214 or send an email to help@partstrain.com with the following informaiton:
Full Name
Parts Train Order Number found on packing slip
Your email address
Reason for Return
Upon submission of the form you will be emailed with a return authorization number and instructions on how to proceed with your return.
Damage Shipment Returns In the unfortunate circumstance that you receive an item that was damaged from shipping, we will arrange to have the part picked up and replaced immediately. Please notify us within 48 hours of receiving the damaged item by submitting the form below. Because filing damage claims with freight carriers are time sensitive, we cannot accept damages reported after 48 hours. To request an RGA, please contact us at (888) 251-1214 or send an email to help@partstrain.com with the following informaiton:
Full Name
Parts Train Order Number found on packing slip
Your email address
Details (Please describe the damage. Be very specific and include part numbers if necessary.)
Please identify whether or not you would like a replacement part to be send or not
Upon submission of the form you will be emailed with a return authorization number and instructions on how to proceed with your return.
Shipping Information
Return Policy
All returns have to be issued a Return Goods Authorization (RGA) number and are subject to a 20% restocking fee. Shipping is non-refundable. To request an RGA, please contact us at (888) 251-1214 or send an email to help@partstrain.com with the following informaiton:
Full Name
Parts Train Order Number found on packing slip
Your email address
Reason for Return
Upon submission of the form you will be emailed with a return authorization number and instructions on how to proceed with your return.
Damage Shipment Returns In the unfortunate circumstance that you receive an item that was damaged from shipping, we will arrange to have the part picked up and replaced immediately. Please notify us within 48 hours of receiving the damaged item by submitting the form below. Because filing damage claims with freight carriers are time sensitive, we cannot accept damages reported after 48 hours. To request an RGA, please contact us at (888) 251-1214 or send an email to help@partstrain.com with the following informaiton:
Full Name
Parts Train Order Number found on packing slip
Your email address
Details (Please describe the damage. Be very specific and include part numbers if necessary.)
Please identify whether or not you would like a replacement part to be send or not
Upon submission of the form you will be emailed with a return authorization number and instructions on how to proceed with your return.
Shopping Guarantee
Parts Train guarantees that all aftermarket parts are from leading manufacturers with ISO-9001 and ISO-9002 certification. Our extensive line of aftermarket auto parts are engineered for a perfect fit every time.
