BCBGeneration Roxy Small Satchel

"I NEVER RECEIVED MY MERCHANDISE. ARE YOU SURE YOU WANT ME TO RATE YOU? I've written to customer service, a lot of good that will do, I'm certain. Patricia M Williams PS - I've taken my vacation....don't need those darn straps now." Date: 5/19/10

"Very good service. Good outcome when dealing with customer service." Date: 5/13/10

"i ordered this store but they sent to me very old (used) bag. has many scratch and many spot don't buy here" Date: 2/12/10

"I ordered a rolling cooler as a thank you gift two and a half weeks before I needed it. I received one email from the company stating they had received my order. I kept checking the status and it was pending for almost 2 weeks. I sent an email to the company inquiring on the status. I never received a response. I called the company explaining that I needed my purchase by December 15 & that I had allowed plenty of time for them (ordered on November 30). The rep said she would check on it and send me an email. She did not. I called back the next day and the rep said it had been shipped direct from the mfg but she wasn't sure b/c she had a stack of papers to go through. Finally later that day I received an e-mail w/the tracking #. And today discovered I will NOT have it until Dec 16 - ONE DAY TOO LATE! Only order from this CO if you have LOTS of time to wait for your product & don't mind doing lots of follow up. BTW they got their $$ the same day I ordered it. I won't order from them again." Date: 12/14/09

"Luggage point did not initially recieve my order but working with shop.com customer service was excellent. They rushed my order and followed up quickly. I was really impressed." Date: 8/13/09