Return Policy: We want you to be satisfied with your purchase. If for any reason you're not entirely pleased, simply return the item within 15 days of receipt for exchange (if available) or a refund of the purchase price.
Shipping charges cannot be refunded In the event that you do need to make a return, please call us first at (800) 643-3152. No credit card refunds will be issued after the 15-day period. Note: We cannot provide a refund or replace any personalized goods or any items made specifically to fulfill your order.
Videos, DVD, Book and Audio products may be returned in exchange for the same title only.
Some items are not returnable because of their special status: Lingerie and Intimate Apparel Goods.
All returns for refund must be made within 15 days of delivery to your address. In the event that you are unable to return the item within our 15-day refund window, kindly call us at (800) 643-3152 or by email and we will seek to help you out. Items returns after 15 days of receipt up to 30 days of receipt are eligible for a store credit.
Items cannot be returned after 30 days with the exception of our Christmas extension policy below. Items given, as a Christmas gift, a Christmas extension (beyond the 30-day limit) is available for store credit only. This extension applies to purchases made from October 1 to November 27. Tropical Essentials must issue a Return Materials Authorization (RMA) before December 31 and the item MUST be postmarked/shipped back to us within 7 days of the RMA date. Your receipt number MUST be available.
Items being returned cannot be damaged or worn in anyway and must have the original tags, labels and seals attached. Any item returned to us, which is not in the original condition as it was sent, will not be eligible to be returned. We cannot accept any item that has any indication that is has been used. In the case of jewelry or watches, the item must be returned in its original box, with all warranties, parts and accessories included to insure full credit. Eb>New and UnusedEmeans no scratches, marks or blemishes on the item.
Fragrances must be returned unopened in their original cartons. All items properly returned under this policy are eligible for a refund or a store credit. If you choose a refund, the full purchase price (excluding the shipping fee), will be credited to the same form of payment used for the original purchase. If the item you are returning is a special offer or “gift with purchaseEplease return that item in its original condition, or you may choose to have the cost of that item subtracted from your original invoice.
Seasonal Merchandise Return Policy: Sorry, we cannot accept returns for refund of Halloween costumes, masks, or décor items postmarked/shipped after October 27th or Christmas ornaments and décor items postmarked/shipped after December 25th. For seasonal items returned in new condition before these dates, a refund will be issued, subject to our 15-day credit refund limit. For seasonal items returned in new condition after these dates, we will offer you an exchange or a merchandise credit on a future order. How do I return an item?
NOTE: Use caution when returning jewelry items (gemstones, diamonds or pearls) via the United States Postal Service. Your shipment may be subject to irradiation, which can cause damage to jewelry.
1. Repack the item in the original packing materials and box. Important: some items consist of several parts or pieces. Always return the entire item or set for a replacement or refund. Items with missing parts or pieces will not be accepted and returned back to you.
2. Call customer service (800) 643-3152 for a Return Material Authorization (RMA) number.
3. The item must be returned in new and unused condition to the following address: Tropical Essentials ATTN: Returns Dept. 1215 S. Beach Blvd. Anaheim, CA 92804
4. Be certain to write the RMA number on the outside of the package when shipping back to us.
5. For your protection please ship your return package with a carrier that will provide you with a tracking number, i.e., United Postal Service (UPS), Fed Ex Ground or Priority Mail (USPS), etc. SAVE your shipping receipt until you receive your refund or replacement. Sorry, Tropical Essentials will not refund the cost of shipping or pay for the cost of shipping for returns. CODs not accepted. We are not responsible for any items that do not arrive to us nor items which have been damaged in shipping to us..
6. Credits to a credit card will be immediately applied upon processing, but may not appear on your statement for one to two billing cycles. We will notify you by email when the credit processing starts.
How can I check on a return? There are two ways you can access information about your return: Via email to customerservice@tropicalessentials.com Via phone, speak with a Customer Service Representative trained in online shopping (800) 643-3152.
ORDER CANCELLATION: If you’d like to cancel your order or change an order for any reason, please email us at customerservice@tropicalessentials.com or call toll-free (800) 643-3152 and make sure to include your order number, as soon as possible. We’ll do everything we can to accommodate your request. Please remember that our order-fulfillment system is designed to get your order shipped as quickly as possible, which may mean that we cannot change or cancel an order once it has already been shipped. However, if your order has been shipped and you are unhappy with it, simply return the merchandise to us, according to our 15-day Return Policy. We highly suggest that you return every item properly insured, by a carrier that has insurance for the value of your purchase, and by a carrier that allows you to track your package by a tracking number, such as UPS. (Please bear in mind that FedEx does not insure above $500.00.) We reserve the right to cancel any order that appears suspect or fraudulent.
All fraudulent transactions will be reported to the proper authorities.
Thank you and if you have any questions please email us at customerservice@tropicalessentials.com.
