30 Day Return Policy
We want you to be completely satisfied with your purchase. Items damaged during delivery or sent incorrectly will be fixed at 1800wheelchair.com's expense. You may return your purchase within 30 days of receipt - see below for exceptions. To qualify for a return, please note the following:
- Product must be unused, clean and not damaged
- Original packaging and materials intact
- Return shipping costs are the responsibility of the customer
Restocking Fees: A 10% restocking fees applies to the following category of products: Power Wheelchairs, Electric Scooters, Lift Chairs, Wheelchair Cushions and Karman products, which have a 10% restocking fee. Please navigate to the specific product page for exact policy.
No Returns: There are no retuns on the following categories of products: hospital beds, ultra lightweight wheelchairs, lift chairs, wound care, incontinence items, nutritional products and bath safety products. Please navigate to the specific product page for exact policy.
Roll-A-Bout: Return must be made within 5 days of reciept.
Return Process: To return a product, the above conditions must be met. Furthermore, we require that all returns follow these instructions for proper processing:
Call or email request to Return Authorization Number (RA)
Warehouse must receive item within 15 days of an RA# being issued
Report via phone or email a tracking number to customer service
Items sent without an RA number cannot be credited
Refunds: All credits will be given after receipt and warehouse inspection approval.
Cancellations: If you cancel your order after it has already shipped we consider it a return and the above policies apply.
Your shop consultant is Terry Yu
