Our Satisfaction Guarantee
Selecting the appropriate art for your home sometimes involves a bit of trial and error. Sometimes an item that looks like it will match your decor in a picture may not look right when you get it home. We want you to be satisfied with your purchase. Our return policy is as follows.
You must contact us via email within 5 days of the arrival of your item. Because all our items are shipped via methods that use tracking, in the event of a discrepancy, the date of delivery from the carrier will be used as the delivery date.
You must obtain from us a product return authorization number. No items will be accepted without that number written on the box.
All original boxes and shipping boxes including packing materials must be returned in their original condition. The item must not be broken, scratched, worn, used, etc. All returned items are inspected for damage. If you received free items with your shipment, they must be returned as well or you will be charged the retail cost of the item. We may waive this if you are returning a partial order.
Cost of returning the item is your responsibility and it must be insured. We prefer that you return the item by the same carrier and method that it was sent to you.
Refunds are issued minus the actual cost to ship your item and a 10% Handling & Packing fee. The refund will be issued to the same credit card you used to pay for the item. No checks will be issued unless you paid by money order or personal check. Example - if you paid by Visa then the refund will be sent to your Visa account. Large orders of more than 5 items will be subject to a 20% restocking fee.
If you are unsure of a design please order just one item to test its appropriateness in your home.
All items must be returned to our Arizona address regardless of where the item was shipped from.
Song Enterprises, Inc.
1634 Linda Drive
Lake Havasu City, Arizona 86403
If your shipment is broken or damaged you must contact us within 3 days of the arrival of your item(s). Please take pictures of the damaged items as well as the packing container. Items will not be replaced without pictures showing the damage or you can send the item back to us. Do not discard any materials as most shipping companies will want to see the damaged item and/or container. Custom orders and closeouts do not qualify for refunds or exchange.