Returns and exchanges are sometimes inevitable. That's why we have a 100% Guarantee! If for any reason you wish to return or exchange an item you have ordered, you may do so as long as the following conditions are met:
1. Product must not show any evidence of wear and the original tags must be attached.
2. Items must be returned within 30 days of receiving your order.
Other important Return/Exchange Information:
1. Returns or Exchanges lacking an Authorization Number will not be accepted by our returns warehouse and will be returned to the customer. Make sure you send your return to our:
BootBarn.com
Returns Warehouse
RA #
1520 S. Sinclair Street
Anaheim, CA 92806
Even if your order was shipped from another warehouse location.
2. Original shipping and handling charges are non-refundable and exchanges may incur additional shipping charges. The shipping carrier you choose to return your package is your choice. Yet, we recommend you send back your package through a carrier such as UPS or FedEx that allows you to track your returning package.
3. Allow 2-4 weeks for your return or exchange to be processed. It may be sooner. As soon as your return or exchange is received and processed you will receive an email confirmation.
4. You may not return Internet purchases to one of our stores. Currently, the only way we can accept Internet returns is for you to ship the product directly back to our Anaheim, California warehouse.
Exchange Promotion: FREE shipping on all footwear exchanges.
We are committed to fitting you right! We are offering Free Exchange Shipping on all Footwear exchanges.
The Rules:
Free exchange shipping is our UPS Ground service and is valid for the new items being shipped to you (this does not include return shipping items back to us).
Free exchange shipping only applies to footwear exchange orders sent within the contiguous United States. Note, this excludes Hats, Clothing, Accessories, APO/FPO orders, extended U.S. and all international orders. Promotion is for a limited time only and may not be used in conjunction with any other promotion offer.