Assuming ambient temperatures of below 90 degrees Fahrenheit, we guarantee that any perishable product you receive from igourmet will be of high quality and in good physical condition. We make the same guarantee for non-perishables, without the temperature constraint. Any item(s) that you deem unsatisfactory will be replaced or refunded upon your request, as long as you let us know the details of the problem within 5 business days of having received your order. We reserve the right to ask you to return products related to claims.