We're sorry for any inconvenience if you've found it necessary to return an item. However, we've made returning that item easier than ever! You can choose from our three convenient return options: select one of our two easy UPSŪ return options, or another carrier of your choice. You can access our easy return information by scrolling down a bit, or follow the easy return steps listed on the invoice included with your purchase. We've also included a self-adhesive return label on your invoice for your convenience.
FIRST THINGS FIRST... Before you select a return option, take a moment to make sure you've enclosed your invoice before you seal your return package. Also, take care to wrap your return package securely.
TWO EASY UPSŪ RETURN OPTIONS
Place the self-adhesive Customer Return Label provided on your invoice on the front of your package. Keep the stub for your records. You'll need your tracking number should you want to check the status of your return. Now, select an option:
The $5.75 DROP OFF: UPSŪ offers over 40,000 access points, including UPSŪ Drop Boxes, The UPSŪ Stores and other authorized shipping outlets where you can easily drop off your return package. These Convenient Drop-Off locations can be found at www.ups.com, or by calling (800) 742-5877. You can also simply give your return package to any UPSŪ driver.
The $7.25 PICK UP: for only $1.50 extra, simply call (800) 742-5877 for the convenience of having your package picked up at your home or office. Make sure you have your CUSTOMER RETURN LABEL at hand to complete the scheduling of your PICK UP.
No additional fees will be charged. The return cost will be deducted from your merchandise credit or refund. UPSŪ Authorized Return Service is only available to our customers in the continental US.
RETURN VIA ANOTHER CARRIER
Please wrap your package securely, enclosing the invoice with the item. Attach the "Return On Your Own Label" provided on your invoice to your package and return it via any carrier of your choice. Using this option, you pay for the return postage at that carrier.
RETURN MERCHANDISE TO:
2300 Southeastern Ave
Indianapolis, IN 46283
Please allow 3-4 weeks from the time you ship your return for us to process your refund, credit your charge card, or issue a merchandise credit. If the item(s) returned to us are returned within 90 days of the date you received them, we'll issue a credit to your original method of payment, less shipping & handling charges. If the item(s) returned are returned after 90 days of the date you received them, we'll issue a merchandise credit, less shipping & handling charges. For credits issued to credit cards, please allow 1-2 billing statements for your credit to appear. (Note: If your return disqualifies you from multiple-pricing discounts, your invoice will be adjusted to the single unit price. Items returned on deferred orders will have the charges and credits processed at the time of the return. We cannot refund shipping & handling charges or return postage. Please refer to your invoice for details.