To return a product to the ULTA.com fulfillment center Mail your return using a traceable ground shipping method (we recommend UPS or the U.S. Postal Service insured mail) to:

ULTA.com Returns Department 1135 Arbor Drive Romeoville, IL 60446

If you return products to the ULTA.com fulfillment center, you can check your order status online through Your Account at any time to see if we've received and processed it. You can call us at 1-866-340-3704 from 8am - 11pm CST Monday-Sunday. Be sure to have your order number available when you call.

No matter where you return a purchase, please keep these important points in mind:

Products should be returned within 60 days of the date they were shipped out. You must include the packing slip and all original packaging materials. Shipping/handling fees and gift option charges are refunded only if the product is defective, being recalled, or was misshipped by ULTA.com. We cannot accept CODs for returned merchandise. In the case of shipping damages, please contact the carrier or our customer service department. Credit will always be issued to the same credit card to which they were charged. We will issue a refund within 30 business days of receiving and processing your return. It should appear on your statement within two billing periods, depending on your billing cycle. DO NOT RETURN ITEMS TO ULTA BY AIR MAIL - The U.S. Department of Transportation (USDOT) restricts air shipment of hazardous materials items that could contribute to a fire or other mishap on board an aircraft. Aerosol products in pressurized spray containers (e.g., hairspray, shaving cream, deodorant, some perfumes) and products containing flammable, volatile, or corrosive chemicals (e.g., aftershave, nail polish, nail polish removers) have this restricted status. All of these products must be returned via a ground shipping service. Again, please do not ship items to ULTA by air.