BunnyburyBaby.com wants you to be 100% satisfied with your purchase. If you find that your order doesn't meet with your expectations for any reason, contact us and we'll credit your account, no questions asked. Just repack it and send it back to us within 30 days of purchase. That's our policy. Please be aware that a restocking fee of 15% of the merchandise cost applies to returned items not being exchanged. Also, we are unable to accept return of custom-made or personalized items or items in the sale/clearance aisles. For more detailed information, please read our complete Return Policy on our website.