CAKE WALK - Wedding Dress

We take great pride in our reputation for the quality of our merchandise and our excellent customer service. If for any reason you are dissatisfied with a purchase, we will assist you with a prompt refund or exchange. To make a return, customer service must be notified within 48 Hours of receipt. Item must be post-marked and shipped to dresses.com with a return authorization number ("RAN") within 7 days of receipt. If the item is post-marked past the 7 days allowed, it will be refused and sent back to customer.
All items being returned must be in original condition with all tags in place and shipped at the customer's expense. Furthermore, garments that have any deodorant stains or odors will not be accepted. Upon inspection and approval, we will issue a prompt refund.
NOTICE: Special orders can not be returned.
If you are exchanging an item for another size or style, we must receive and inspect before we can make the exchange. We make the first exchange at no additional cost.
Please write your RAN on both the outside of the box and on a copy of the invoice. Returns will not be accepted without a RAN on the outside of the box. All exchanges being returned are based on the item being returned in original condition.
To request a RAN, please email returns@dresses.com.
Please send returns to:
dresses.com
RAN#______
21521 Blythe St
Canoga Park, CA 91304
Health regulations stipulate that clothing that is soiled, worn, damaged or laundered is considered to be in "other than new condition" and cannot be returned or exchanged. For the protection of our employees we will not handle any garments that are not in original condition.
Tip: Your local post office (in the US only) provides free boxes if you use Priority Mail. Also, you can reuse the container in which you received your order. For example, if you received your order in a box, you can reuse it as long as any old postage or address labels are covered or crossed out.
Shipping and handling charges are non-refundable. We recommend that you send your return via an insured carrier. We are not responsible for lost returns. Customer is responsible for all shipping charges of returned items.