Our products are 100% satisfaction guaranteed for 10 days*. If you are not completely satisfied with your order just call us for a return number (RMA) and we will credit back to you the purchase price of the merchandise immediately, minus any shipping charges, only when the following conditions are met:
1. Request for RMA# is within 10 days of delivery date of merchandise
2. RMA # has been issued from the BridalPeople (877-520-0259) between 7am - 5pm PST
3. RMA # is clearly posted on the outside of the shipment packaging.
4. The returned item, and packaging, is in "brand new" condition
5. The packaging is not damaged. (We will refuse all damaged packages from shippers)
6. The return package has been postmarked and shipped within 7 days of receipt of RMA.
Shipping charges will not be refunded and return shipping is the customer's responsibility unless the return is due to our error. For your protection, we recommend that you use UPS or Insured Parcel Post for shipment.
Be sure to include the packing slip with your return, and wrap the package securely.
For security reasons unidentifiable packages will be refused.
Reshipment of refused packages will be charged to you at the current UPS shipping rate.
All packages must be returned to:
BridalPeople.com
Return Dept.
2074 NW Aloclek Dr.
Suite 423
Hillsboro, OR 97124
* No returns on:
Items listed as personalized or engraveable
Worn or damaged apparel
Worn or damaged shoes
Sandals
Earrings (pierced or otherwise)
Open candy or bubbles
Opened music
Film products
No returns after 10 days of the delivery date. Orders that have any items with personalization such as engraving or embroidery cannot be cancelled at anytime. Once a personalized order has been placed we send it through for processing immediately and are unable to cancel these orders. We are not responsible for customer submitted misspellings; the order will be processed exactly how it is entered. We are also not responsible for orders where a customer has missed or failed to enter personalization information; that item will not be returnable.
Your shop consultant is WENDY M M SCHIRMACHER
