Returns Policy Overview
You may return new, unopened items sold and fulfilled by Seeton Company, LLC within 30 days of delivery for a full refund. Items should be returned in their original product packaging and a copy of the order invoice must be included with the item, along with a description of why the item is being returned.
We will only pay the return shipping costs if the return is a result of our error. To receive a return shipping label, send an email to returns@seetoncompany.com with the following information. and we will supply you with a prepaid return shipping label you can print out:
The billing name and Order Number from your invoice
Your contact information.
A complete description of the error that we made when making your item
Let us know if you would like us to remake the item or provide a refund of your payment
The date you need to receive the remade item, if choosing this option.
If requesting the item to be remade, you should receive it in 7-10 business days (M-F).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We'll notify you via e-mail of your refund once we've received and processed the returned item.
Items that are Not Returnable
Seeton Company, LLC does not accept returns of the following items:
Items that are returned more than 30 days after delivery
Any item that has obvious signs of use
Any item not returned in the condition it was received.
Exchanges
We do not accept exchanges. Items may be returned as long as they conform to our return policy as stated on this page.
Using our Return Mailing Label
The return mailing labels obtained from our online Returns Center are valid only for returns shipped within the U.S.
Each return mailing label is coded for a specific shipment. Please do not include items from other orders, or other shipments from the same order, in the same box, or you will not receive the correct refund. Each shipment must be returned using a separate mailing label.
If you use this mailing label and the return is a result of our error (you received an incorrect or defective item, etc.), we'll pay the return shipping costs.
If you use this mailing label and your return is not the result of our error, the shipping cost of that returned item will be deducted from your refund. The amount deducted will be equivalent to our standard shipping cost for that item.
Customization and Personalization Policy
Candles and other engraved items sold by Seeton Company, LLC are individually made to order using the specifications provided by the customer in the order form. We will not accept returns of items that have been made to the customer's specifications, if those specifications have included a spelling or other error. While we do try to spot spelling errors in text provided by the customer, we are not responsible for correcting any errors made by the customer when completing the order form. Please review the order carefully before completing it your purchase.
Invitation and Other Printed Items Returns Policy
We will not accept returns of invitations or other printed items if the items have been printed to the specifications provided in the proof approved by the customer after purchase.
Your shop consultant is Market America
