Carlos by Carlos Santana Groove - Women's Dress Shoes

We guarantee that you will be 100% satisfied. If you are not happy with your order, we are happy to accept a return or an exchange. Return shipping is FREE. We will provide you with a pre-paid UPS shipping label to return your order to us. You can return your order for up to 60 days from the purchase date. Products that you return or exchange must be in the condition that you received them and in the original box. Shoebuy does not guarantee wear or tear or any damage unrelated to the manufacturer. Once we receive your return item(s), we will credit your original payment method for the full purchase price of each item in the return shipment. We will send you an email confirming your request, including the 18-digit tracking number on the pre-paid UPS shipping label and a link to track the package. Once UPS shows that we received your return package, allow 3-5 business days for your credit to be issued. Please allow 1-2 weeks following receipt of your return for exchanges to arrive, if you requested an exchange. We will send you an order confirmation email for your exchange order as soon as it is placed. If you are in a hurry, return your original item for a refund and place a new order online for your replacement item. This will expedite the exchange process. Please do not send your order to the manufacturer. We will take care of everything for you.