Celestix 8x5 Support is a contract service that is designed for sale to end customers. This service provides customers a single point of contact, technical assistance and resolutions not only for Celestix One security platform and operating systems, but also for the supported applications designed to run on them.

Celestix 8x5 Support is an annual service that includes: advanced-exchange replacement of defective hardware with 24-hour RMA process; telephone or web-based support during local business hours; access to Celestix's electronic support tools; all OS software and firmware updates and upgrades. Third-party software subscriptions are not included except for FV100-Safe@.

General

Details

	Type Extended service agreement Service Included Replacement Full Contract Period 1 year