Store Info Store contact information
| PBteen is one of our valued partner stores and you can contact them by: |
| Customer service: | (866)472-4001 |
| Toll free (U.S. Only) | (866)472-4001 |
| Customer Service Email | customerservice@pbteen.com |
Postal Address

| PBteen 3250 Van Ness Avenue San Francisco, CA 94109 United States |
Sales tax Sales tax will be applied in the following locations:
AK, AR, AZ, CA, CO, CT, DC, FL, GA, HI, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, NC, NE, NJ, NM, NV, NY, OH, OK, PA, PR, RI, SC, TN, TX, UT, VA, VT, WA, WI |
Shipping Info
| Shipping method |
If you order by |
It should arrive in |
Standard Shipping |
Continental US |
Any time |
5-8 business days |
Alaska |
Any time |
5-8 business days |
Hawaii |
Any time |
5-8 business days |
US Territories |
Any time |
10-15 business days |
APO/FPO |
Any time |
10-15 business days |
Express Shipping |
Continental US |
12:00 PM PST |
2-3 business days |
Return Policy We are proud of our PBteen collection and want you to be perfectly satisfied with your purchase. All PBteen products are guaranteed. If you are not satisfied for any reason, we will gladly provide a merchandise refund for your order within 30 days of receipt. Sorry, we cannot accept returns on any monogrammed, personalized or sale items.
Returns are easy. For non-furniture items, you can return the merchandise through the mail for a refund or replacement. To make a return by mail, just complete the Return Form attached to the invoice that you received with your merchandise. Simply indicate the reason for return and the action to be taken, such as replacement or refund. Place the Return Form in the box with your merchandise. Be sure to tear off the top portion of the form and keep it for your records. If you do not have your original invoice, please contact Customer Service: 1.866.472.4001 7 days a week, 4:00 am - 9:00 pm (PST). |