For a full product refund, store credit, or exchange, please return your shirt(s) to us within 30 days of when you receive them, by the most cost effective carrier (usually this is the US Postal Service), and in original condition (please, no worn or washed shirts). Please include a copy of the invoice you received with a note indicating if you'd prefer an exchange, replacement or a refund. We'd also like to know why you're returning the product, so we can improve our products and service. Exchanges for a different style, size or color not due to a manufacturing defect or an order processing error will incur normal shipping charges when the product is reshipped to you. If you're requesting a refund not due to a manufacturing defect or order processing error, we will gladly refund you the cost of the merchandise only. Unfortunately, we cannot refund you the cost of the shipping unless there is manufacturing defect or there was a mistake made in processing your order. Keep in mind that personalized and customized items cannot be returned or exchanged for reasons other than defects in materials or workmanship and/or order processing errors. We do recommend that you return products to us insured. The United States Postal Service or United Parcel Service (UPS) will insure your package to guard against loss. If something happens in transit and the package doesn't get delivered, we can't give you a refund. Cancellations and changes must be made by close of the same business day you place your order. The address for returns is: ChoiceShirts Attn: Returns 961 Bethel Avenue Pennsauken, NJ 08110 USA