At Christmas City Designs, we realize that all sales may not be final. If one of our merchants or their customers makes a purchase and wish to return the product, you have 30 days to do so. We must be notified of the return within the first 30 days of the product leaving our warehouse. ,,To initiate a return, you must call in and get a Return Authorization. Returns will not be accepted without authorization. This is to ensure that the return is processed in the most efficient manner possible. Please make sure to include your order number and return information to ensure proper processing.,,RETURN GUIDELINES: If a product has been used even if it was only one time, it cannot be returned unless defective. If a product is returned and there is no exchange, customer will be charged a 15% restocking fee. If a product arrives damaged, Christmas City Designs must be notified immediately. Once we are notified, a claim will be placed with the corresponding shipping company. Once the claim has been resolved, the product will need to be sent back and a replacement will be sent out.