Store Info | Shipping Info | Return Policy | Store Rating Store Rating Store Rating | |
Returns are easy!If you are not satisfied with your purchase, you may return the item to our warehouse within 15 days of receipt of your order for a prompt exchange, credit, or refund. Before returning the item, please email customerservice@cigarsinternational.com and let us know what and why you are returning the item, and a Return Merchandise Authorization # (RMA#) will be issued. It is important that you make note of this number to include with any returns. How the return policy works:
For cigars by the box or bundle- if you try 1 cigar and return the remainder, you will receive full merchandise credit, less shipping charges.
If you try more than 1, pro-rata credit is applied, less shipping charges.
For samplers, 5-Packs and non-cigar merchandise, returns must be in new, unopened condition to receive credit. Please keep the original packaging and any accessories to return with the item.
Satisfaction Guaranteed!If you are not satisfied with your purchase, email our customer service within 15 days, then return the product for a prompt exchange, credit or refund. If you try 1 cigar from the box of 20 or more and wish to return them, full credit will be issued, otherwise pro-rata credit is applied, less shipping charges. |
