Cisco Customer Response Solutions (CRS) IP Integrated Contact Distribution (IP ICD) provides contact center solutions for one to 75 agents. Cisco IP ICD is available in two solutions: IP ICD Standard and IP ICD Enhanced.Cisco CRS IP ICD Standard provides a solution for simple automatic call distribution (ACD) and informal call center requirements. CRS IP ICD Standard provides new features and capabilities support for internationalization, Cradle-to-grave Contact Call Detail Records (CCDRs), IP ICD Standard Historical Reporting, and support for the Cisco Standard Agent and Supervisor Desktops and IP Phone Agent.Cisco CRS IP ICD Enhanced is a midmarket contact center solution for formal call-center requirements. In addition to supporting all the capabilities available in Cisco IP ICD Standard, IP ICD Enhanced offers support for conditional, priority, skills-based (and other) routing, support for priority queuing, enhanced supervisor with silent monitoring, call barge-in, and call intercept, enhanced support for any Microsoft Windows-based application (including CRM), and full CTI support for complete database integration, Voice XML browser support, HTML/XML server integration support, online notification services, and custom Java extensions to the CRS engine. You'll also get full support for Automatic Speech Recognition (ASR) and Text to Speech (TTS), and support for on-demand recording for agents and supervisors.IP ICD supports the Cisco out-of-the box agent and supervisor desktops - the same desktops supported in Cisco IPCC, the Cisco enterprise class contact center solution